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Traveller's guide

This guide will provide you with some important guidelines when travelling with us!

Bicycles and Luggages

Luggage

Passengers are allowed to store for free two pieces of luggage for storage in the bus’s luggage department as well as one hand luggage (18’’long x 15’’wide x 8’’tall). Each passenger is also entitled to have two extra pieces of luggage at a cost of $5/piece for a one-way trip and $10 for a round trip. We recommend you identify any bagage with a distinctive sign before leaving.

Bicycle

You can travel with your bike only on the express line Sherbrooke – Montreal.
You will be charged an additional $5 for this service when you buy your ticket.
If you don’t already have a bike bag, we will provide you with one at our selling point:

  • A bicycle bag costs $5 (available in all terminals)
  • A cardboard box costs $10

You can use your own cover or wrapping for the transport of the bicycle. You are responsible of your bicycle during connections with other bus lines.
Shipping a bicycle is also possible. To do so, please refer to the fares and regulations of the Expedibus courier service you will find at http://www.expedibus.com/en-CA/default.aspx

* Bicycle transport unavailable on the local line as well as the Brome-Missisquoi line

Sports equipment
Hockey sticks, skis and golf bags are regarded as a baggage piece. They need to be in their cases or bags, so that no pieces can fall or get out during transportation.

Stroller and Baby car seat
You can travel with a stroller or a baby car seat in addition to your baggage with no additional fee.

Music instruments
Musical instruments must be properly packed and can be accepted in the interior luggage rack (18’’long x 15’’wide x 8’’tall). If the instrument in its casing is too big to be placed inside the bus, it will be placed under the bus with normal luggages.

Luggage restriction at in-city stops
No luggage allowed under the bus (only a carry-on bag is allowed) at the following bus stops (Montreal):

  • 800, rue de la Gauchetière
  • Boul. Robert-Bourassa / boul. René-Lévesque
  • Complexe Guy-Favreau

Lost or damaged luggage

Limocar is responsible for $100 per passengers for all lost or damaged luggage. For luggage whose value surpass $100, we advise our customers to ship using Expedibus, please refer to the fares and regulations of the Expedibus courier service (http://www.expedibus.com/en-CA/default.aspx)
Limocar limits its responsibility to the trip made on its own roads in conformity with its tarrif provision and limitations.

Prohibited items

  • All animals, except guide dogs and assistance dogs;
  • Explosive or flammable items;
  • Pressurized gas;
  • Batteries with electrolytes;
  • Toxic matter;
  • Infectious or radioactive matter;
  • Weapons or any dangerous item;
  • Drugs and medicine, including cannabis

Modification, exchange and reimbursement

 

Once the purchase is completed, tickets bought with Limocar cannot be modified, nor exchanged, nor reimbursed. Only the person whose name appears on the ticket can use it.

To allow for more flexibility, you do not have the obligation to use the ticket at the time and date figuring on the ticket. As long as the ticket has not been used, the tickets will be valid for 365 days following the date of purchase.


Children travelling alone

To be able to travel alone on the bus, a child must be at least 8 years old.

  • The parent or tutor must present themselves at the Terminus counter before departure to fill the “Child travelling alone” form.
  • The parent or tutor must stay with the child until departure.
  • The child is under the responsibility of the driver from the departure to arrival. Then the child will be taken in charge by the adult mentioned on the form.
  • The child travelling alone can only get off at the point of arrival written on the ticket. Furthermore, the child travelling alone cannot be doing transfers during their trip.
  • The child must arrive before 11:00 p.m. For the Terminus of Sherbrooke, the arrival must be before 8 p.m.
  • The bus terminal of the point of arrival must be open for the arrival of the child.

Children 13 years old and over can travel alone. Children under 8 must be accompanied by an adult or a child of at least 14 years old.


Lost and Found

All items found on the buses will be automatically brought back to Sherbrooke’s Terminus .

To collect your lost item, you can file a demand using the form on the following website: https://limocar.ca/en/contact-us/ or by calling our customer service at 1 866 692-8899.

If you believe you have lost something at a specific bus stop, you can call directly at that place. Check our Network to find the stop and their phone number.


Passengers with reduced mobility

It is possible for passengers with reduced mobility to travel with us on the entirety of our bus network- hassle free! Some steps are necessary to be taken in order to assure a comfortable trip.

Passengers in a wheelchair
People in wheelchairs can travel with Limocar on the Express line. For the Local line and the Brome-Missisquoi line, an alternative transport will be organized to bring you to a stop on the Express line. Since not all of our autocars are equipped with a lifting platform, you will have to follow these steps:

  • At least 48 hours prior to your intended departure, please call 1-866-692-8899 and mention your intention to travel with a wheelchair.
  • Specify the date and time as well as the point of departure and arrival.
  • Specify if you will be accompanied by an assisting person, a guide dog or an accompanying dog.
  • Make sure to arrive at least 30 minutes before the departure time.

Help with boarding
If you need help to board the bus, please follow the following steps:

  • Make sure to arrive at least 30 minutes before the departure time
  • Be visible for the driver and make it clear that it is your intention to board.
  • Specify to the driver that you need help boarding the bus (and onboarding)

Assisting person
Everyone who holds the Accompanying Card For Intercity Bus Service can, without additional charges, obtain a free ticket to accompany the passenger with reduced mobility.
Check the following website for more information, Fédération des transporteurs par autobus.

Guide dog and assisting dog
Guide dogs and assisting dogs accompanying a passenger with reduced mobility, as well as dogs in training, are allowed on board of Limocar’s buses.


Policy on Bus Use

In order to make the trip as enjoyable as possible for all, we ask passengers to respect the following rules. Limocar reserves the right to expel any passenger who breaches any of the rules.

Boarding

  • Be there at least 15 minutes prior to boarding time.
  • Have in hand your ticket as well as any proof needed (age proof, student ID, etc.) for a special fare.
  • Be there at least 30 minutes in advance if you have to purchase your ticket the same day.
  • Be visible for the driver and make it clear that it is your intention to board.

Respect of other passengers

  • Keep a low tone.
  • Respect our guidelines for the use of electronic devices.
  • Limit your movements in the walking aisle.
  • If you are travelling alone, please leave the seat next to yours free for other passengers.

Food and Beverages
You can bring food or beverages on board as long as you respect the following rules:

  • Throw away your garbage in the garbage bins located at the front and back of the bus or bring them out with you.
  • Keep your seat clean.
  • Refrain from eating heated meals or strong-smelling food.
  • It is forbidden to drink alcoholic beverages on the bus.

Cigarette and Electronic Cigarette
It is forbidden to smoke or vape (Electronic cigarette) on board.

Intoxication and drunkenness
Limocar reserves the right to expel any passenger who, by their turbulent behaviour, are a nuisance to the driver’s concentration or the peacefulness of the bus and other passengers.

Electronic devices

  • Limit your phone calls and speak with a low tone of voice
  • Activate vibration mode or silent mode.
  • Use headphones.
  • Refrain from using electronic devices in the first few rows so that the driver is not bothered during travelling.

Incentive Parking

In order to simplify your travels, we offer you many incentive parking options all throughout our bus network. Car drivers can park then ride in peace without the worries of finding and paying for parking.

Terminus de Sherbrooke
Reserved parking spaces are available for customers travelling with us. You can reach the parking (our parking spots are located on the lowest level) via Dépôt street. It is located in front of the microbrewery Siboire. By purchasing a ticket, you are allowed leave your car in the incentive parking up to 5 days, for free! You can get your parking sticker at the Terminus counter. Please have your ticket in hand if it was bought online.

Magog (Couche-Tard / sortie 115)
Parking spots are available next to Chez Germain Lapalme & Fils, right in front of the rest stop (2972, Milletta Street), where indicated by the Limocar banner.

You can park for free for as long as desired.

Autoparc 74
An incentive parking is located on the lot adjacent to Autoparc 74, it has more than 200 spaces. The first day is free (by purchasing a ticket), any additional day will be charged $2 each. Maximum of 5 days consecutively.

Parking can be paid at Dépanneur Carrefour 74.

Ange-Gardien
Parking spots are available behind the Couche-Tard at Ange-Gardien (101, route 235) were indicated by the limocar banners.

You can park for free for as long as desired.

Cowansville (alternative paid parking)
Parking spots are available at 783, rue Principale in Cowansville.


Ticket Validity

Only the person whose name appears on the ticket can use it. A valid ID could be asked by the bus driver.

If you are benefitting from one of our fare, a valid ID (age proof, student ID, etc.) might be asked as proof. Limocar may refuse a ticket if the fare cannot be justified with proper proof for the fare.

All tickets sold by Limocar is valid for 365 days following the date of purchase. This allows our passengers to use their tickets whenever they need it, date and time are flexible.

Purchasing a ticket does not include a reserved seat. It is the customer’s responsibility to arrive 15-20 minutes prior to boarding if they want to secure a good seat.

You can use your ticket for any route included between the destinations appearing on the ticket.

Example: If you have a ticket that goes from Sherbrooke to Montreal, you can decide to get off at Longueuil since that stop is between Sherbrooke and Montreal.

You must respect the direction of your ticket, unless told otherwise.

Example : A ticket Sherbrooke to Montreal cannot be used from Montreal to Sherbrooke.