Most asked questions:

COVID-19 - Information to passengers

• What are the mandatory measures to be followed
  regarding covid-19?  

  • Wearing of the mask is mandatory (if this measure is not respected, you will be denied boarding)
  • Mandatory hand washing before boarding (an aseptic dispenser is
    present in the entrance door)  
  • Luggage will be handled by our staff
  • A maximum of 24 people will be accepted on board (You must purchase your tickets for the time and date of use, this guarantees your seat)
  • No traffic on the bus once it is in motion
  • No food will be allowed on the bus. You must leave with your garbage at the end of the trip
    and keep your space clean.

  Important : You will be asked customary questions relating to covid-19 and we reserve the right to deny boarding to anyone who does not comply with government requirements such as coronavirus related symptoms, the time of your last trip or anything else we deem necessary.

  What health measures does Limocar implement to ensure
  safety on board?  

  All our buses are subject to strict procedures for cleaning and disinfection. Every day, a proven disinfectant solution against coronavirus is also used on all surfaces handled by passengers. A high-precision steam machine is used on textiles. Our employees will be equipped with goggles, procedure mask (when boarding and if they have to intervene in the bus) and Lexan protection (more resistant than Plexiglas) in the bus cabin. Everyone has received training in the application of the measures.  

  Is it still possible to buy our tickets in your agencies?   

  It will not be possible to purchase tickets at the Montreal Bus Station. It is therefore preferable to buy your tickets online at all times. Most other agencies still offer the service, so please check before you travel.   

  Are the tickets still valid for 1 year?  

  Your tickets are still valid for 1 year, but you must book your seat with the time and date of your trip. With the traffic we know and the limited number of passengers, those with a ticket for the exact time and date will have priority at all times.  

  Is Expédibus parcel delivery in operation?  

  Yes, our Expédibus parcel service has gradually resumed according to our existing schedules. The service is offered everywhere in Quebec according to the schedules of the various carriers affiliated with the Expédibus network.

  Do you offer adapted transportation?  

  Yes, follow the information to make a request : Passengers with reduced mobility

  Can a child travel alone?   

  No. Until further notice, children travelling alone are not allowed on buses. Children aged 13 and over can travel alone and use connections without restrictions for travel with Limocar.  

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• https://limocar.ca/en/faq-2/#covid-19---information-to-passengers
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How do I book my tickets with the 10 tickets product?

• Once the purchase transaction is completed, you will receive a confirmation email with your 27-character ID number.

  

  From the purchase module, go to step 2 – Reserve your place.

  

  Enter your ID number and click on Redeem, the available tee times will be displayed.

  

  Select the departure of your choice and your ticket will be automatically emailed to you.

  Repeat these steps as many times as desired for your 10 tickets.

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• https://limocar.ca/en/faq-2/#how-do-i-book-my-tickets-with-the-10-tickets-product
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How do I book my tickets with the monthly pass product?

• Once the purchase transaction is completed, you will receive a confirmation email with your 27-character ID number.

  

  From the purchase module, go to step 2 – Reserve your place.

  

  Enter your ID number and click on Redeem, the available tee times will be displayed.

  

  Select the departure of your choice and your ticket will be automatically emailed to you.

  Repeat these steps as many times as you wish during the month.

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• https://limocar.ca/en/faq-2/#how-do-i-book-my-tickets-with-the-monthly-pass-product
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How to change the date of my ticket?
• 1. Click on the hyperlink of your ticket that was sent to you by email or use the access available on limocar.ca
  2. Provide the requested information (your ticket number and your name). Then select the new travel date you wish to travel on.
  3. Click on Next and voilà, you will have your new ticket with the date and time selected.

   

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• https://limocar.ca/en/faq-2/#how-to-change-the-date-of-my-ticket
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