Most asked questions:

Children travelling alone

• Starting July 17, 2021,

  Children aged from 8 to 12 years old may travel alone under certain conditions:

  Their parent or a guardian must have previously completed the form for Children traveling alone.

  Allow enough time before the departure to fill the form with the agency, terminus or station of departure.

  The child will travel under the supervision of the driver to their final destination.

  Children from 13 years old and older may travel alone, no form is required.

  N.B. If your child is boarding from Gare d’autocars de Montréal, make sure to reach for a security guard on site or a clerk at the Expédibus counter to fill the “Children traveling alone” form.

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• https://limocar.ca/en/faq-2/#children-travelling-alone
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COVID-19 - Information to passengers

• What are the mandatory measures to be followed
  regarding covid-19?  

  • Wearing of the mask is mandatory (if this measure is not respected, you will be denied boarding)
  • Mandatory hand washing before boarding (an aseptic dispenser is
    present in the entrance door)  
  • A maximum of 24 people will be accepted on board (You must purchase your tickets for the time and date of use, this guarantees your seat)
  • No traffic on the bus once it is in motion
  • No food will be allowed on the bus. You must leave with your garbage at the end of the trip
    and keep your space clean.

  Important : You will be asked customary questions relating to covid-19 and we reserve the right to deny boarding to anyone who does not comply with government requirements such as coronavirus related symptoms or anything else we deem necessary.

  What health measures does Limocar implement to ensure
  safety on board?  

  All our buses are subject to strict procedures for cleaning and disinfection. Every day, a proven disinfectant solution against coronavirus is also used on all surfaces handled by passengers. A high-precision steam machine is used on textiles. Our employees will be equipped with goggles, procedure mask (when boarding and if they have to intervene in the bus) and Lexan protection (more resistant than Plexiglas) in the bus cabin. Everyone has received training in the application of the measures.  

  Is it still possible to buy our tickets in your agencies?   

  It will not be possible to purchase tickets at the Montreal Bus Station. It is therefore preferable to buy your tickets online at all times. Most other agencies still offer the service, so please check before you travel.   

  Are the tickets still valid for 1 year?  

  Your tickets are still valid for 1 year, but you must book your seat with the time and date of your trip. With the traffic we know and the limited number of passengers, those with a ticket for the exact time and date will have priority at all times.  

  Is Expédibus parcel delivery in operation?  

  Yes, our Expédibus parcel service has gradually resumed according to our existing schedules. The service is offered everywhere in Quebec according to the schedules of the various carriers affiliated with the Expédibus network.

  Do you offer adapted transportation?  

  Yes, follow the information to make a request : Passengers with reduced mobility

  Can a child travel alone?   

  Yes. Children aged from 8 to 12 years old may travel alone under certain conditions:

  • Their parent or a guardian must have previously completed the form for “Children traveling alone“.

  Children aged 13 and over can travel alone and use connections without restrictions for travel with Limocar.  

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• https://limocar.ca/en/faq-2/#covid-19---information-to-passengers
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Holidays

• The weekend schedule applies for the following holidays:

  • Christmas and New Year’s Day (daytime and next day)
  • Easter monday (April 18)
  • Patriots’ Day (May 23)
  • Quebec National Holiday (June 24)
  • Canada Day (July 1st)
  • Labour Day (September 5)
  • Thanksgiving Day (October 10)

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• https://limocar.ca/en/faq-2/#holidays
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How do I book my tickets with the 10 tickets product?

• Once the purchase transaction is completed, you will receive a confirmation email with your 27-character ID number.

  

  From the purchase module, click on 10 pack

  

  Go to step 2 – Reserve your place.

  

  Enter your ID number and click on Redeem, the available tee times will be displayed.

  

  Select the departure of your choice and your ticket will be automatically emailed to you.

  Repeat these steps as many times as desired for your 10 tickets.

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• https://limocar.ca/en/faq-2/#how-do-i-book-my-tickets-with-the-10-tickets-product
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How do I book my tickets with the monthly pass product?

• Once the purchase transaction is completed, you will receive a confirmation email with your 27-character ID number.

  

  From the purchase module, click on Monthly

  

  Go to step 2 – Reserve your place.

  

  Enter your ID number and click on Redeem, the available tee times will be displayed.

  

  Select the departure of your choice and your ticket will be automatically emailed to you.

  Repeat these steps as many times as you wish during the month.

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• https://limocar.ca/en/faq-2/#how-do-i-book-my-tickets-with-the-monthly-pass-product
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How to change the date of my ticket?
• 1. Click on the hyperlink of your ticket that was sent to you by email or use the access available on limocar.ca
  2. Provide the requested information (your ticket number and your name). Then select the new travel date you wish to travel o

  

  3. Click on Next and voilà, you will have your new ticket with the date and time selected.

   

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• https://limocar.ca/en/faq-2/#how-to-change-the-date-of-my-ticket
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