Everything Limocar does to protect your information

PRIVACY POLICY

Last update: February 28, 2024

Limocar adheres to strict privacy principles.

This Policy describes how we collect, use, and disclose your personal information when you use our services or browse our websites. It is also intended to answer any questions you may have and to inform you of your rights with respect to your personal information. Click on the links below to learn more.

What information do we collect and why?

What?	Why?
Purchasing information
When you purchase a product or service, we collect the following information:
Name Mailing address Telephone number E-mail address Payment information (payment method, transaction history, last four digits of credit card, gift certificate)	Finalize your purchases Process your payment information, with the help of a third-party payment provider Process your parcel delivery
When you subscribe to our newsletter or contact us by e-mail or using a dedicated form, we collect :
Name E-mail address Any other information you have voluntarily provided	Contact us Enter you in a contest Identify you in future communications and thus personalize our service to you.
Usage information
When you browse our websites, we may collect, with your consent, usage information such as: Number of visitors to our sites Pages visited Your browser’s unique identifier Unique identifier for an individual user	Identify Internet users wishing to obtain our products and/or services. Personalize your access to our sites. Adapt the content made available to you and thus increase your satisfaction (to find out more, see the section).
Nombre de visiteurs sur nos sites Pages visitées Identifiant unique relatif à votre navigateur Identifiant unique relatif à un internaute	Identifier les internautes désirant obtenir nos produits et/ou services. Personnaliser votre accès à nos sites. Adapter le contenu mis à votre disposition et ainsi augmenter votre satisfaction (pour en savoir plus, voir la section).

How do we obtain your consent?

When you provide us with personal information via our websites or any other service involving the transmission of personal information, you agree to the processing of that information in the manner described in this Privacy Policy. In some cases, we may ask you to express your consent by mean of an affirmative action.

When we collect, use and disclose your personal information, we always do so for specific purposes. Your consent is valid for the time required to achieve these purposes.

Limocar does not intend to use the information you provide to contact you for the purpose of making special offers, without your prior consent. You can change your preference at any time by contacting us using the contact form provided on this site.

We will always respect the purposes for which we have collected your personal information. If we wish to use or disclose your personal information for other purposes, we will seek your consent, except in cases permitted by law.

Do we use automated technologies?

Limocar may place cookies on your hard drive in order to obtain usage information from you. Cookies are files that your Internet browser places on your hard drive when you visit a Web site. Here is a summary of the types of technologies we use, with your consent, and why:

Types of cookies	Explanations
Essentials	These cookies are necessary for the proper operation of our Web site. They enable us to provide essential services and features, including continuity of service and security. For this reason, they cannot be deactivated.
Analysis and statistics	These cookies generate statistical data on the number of visits and the way visitors use our sites and applications. This data helps us to improve our services and visitors’ experience of our sites and applications.
Advertising	These cookies enable us and our partners to recommend more relevant products and services to you and to display ads, including ads on other sites, that take your tastes and browsing habits into account. Please note that if they remain deactivated, the number of advertisements will not decrease, but they will be less relevant to you.

Regarding the management of your navigation preferences, Limocar uses a consent management platform, which allows you to exercise an informed choice regarding navigation cookies and other automated collection technologies. You can always consult the preferences you initially selected or modify them to activate or deactivate certain functionalities via the Cookie Management link.

You can also configure your browser to automatically accept or reject cookies.

To whom do we disclose your personal information?

Limocar undertakes not to communicate personal information concerning you to third parties without having obtained prior authorization from you, except in cases where the law permits or requires it or as described in this Policy.

Thus, we may communicate information concerning you to the following categories of third parties:

Category	What they do for us
Ticket processing	Issue tickets and process them
Payment services	Authorize purchases and process transactions securely. Limocar does not have access to complete payment information, only the last four digits of a payment method
Marketing and advertising	Generate targeted advertising and promotions relating to our products and services, based in particular on your preferences
Data analysis	Analyze and improve our services through usage information
E-mail sending	Manage the sending of e-mails, such as order confirmations, updates and newsletters
Hosting	Host our websites and ensure their continuous operation

Limocar implements contractual measures with service providers who act on its behalf to protect personal information.

How do we protect your personal information?

Limocar is committed to keeping all personal information it collects secure. In addition, we are commited to take appropriate precautions to protect it against loss, fraud or unwanted use.

We limit access to your personal information. Only those employees who need to process your personal information in order to perform their duties have access to it. They only have access to the information they need to perform their duties.

We have established the roles and responsibilities of our employees throughout the processing cycle of your personal information, from collection to destruction. These roles and responsibilities are described in our Privacy Governance Framework. We regularly review and update them.

We implement robust security measures. e and our partners have implemented several types of measures to protect your personal information against loss, theft and unauthorized access, use or disclosure. These include :

Physical measures, such as locked premises;
Technological measures, such as firewalls;
Organizational measures, such as the adoption of an information security policy.

We destroy your personal information once we have fulfilled our obligations. For more information, see How do we store your personal information?

Where is your personal information stored?

We usually store your personal information in Quebec and Ontario. Occasionally, we may disclose your personal information outside Quebec or your province of residence (when we do business with a service provider).

In such cases, your personal information is also subject to the laws of that province or other location.

Before disclosing your personal information, we take protective measures. We also sign a contract or agreement that includes appropriate security measures for the information disclosed.

How do we keep your personal information?

We retain your information for as long as necessary to fulfill the purposes described in this Policy. Even if you no longer have a relationship with us, we must retain your personal information for a certain period of time in order to meet our legal retention obligations. While we retain it, we continue to protect your personal information and ensure its confidentiality.

Once this period has elapsed, or at your request, we will destroy your personal information permanently and securely (see the next section concerning your rights).

What are your rights regarding your personal information?

Withdraw your consent	Access and correct your personal information
You can request to withdraw your consent to the use, disclosure and retention of your personal information. How this request is handled depends on the situation and the purpose for which it is made. Depending on the case : You can withdraw your consent, but we will no longer be able to offer you a service that depends on it. You cannot withdraw your consent, because the processing of your personal information is necessary or mandatory (for example, we need to retain certain financial information for tax purposes).	You may request access to and a copy of the personal information we hold about you. If your personal information is inaccurate, incomplete, or ambiguous, or if its collection, communication, or retention is not authorized by law, you may request that it be corrected. If your personal information is out of date or obsolete, you may ask us to delete it.
In all cases, we may be required to retain certain personal information in order to comply with our legal obligations.

Withdraw your consent

Access and correct your personal information

You can request to withdraw your consent to the use, disclosure and retention of your personal information.
How this request is handled depends on the situation and the purpose for which it is made. Depending on the case :

You can withdraw your consent, but we will no longer be able to offer you a service that depends on it.
You cannot withdraw your consent, because the processing of your personal information is necessary or mandatory (for example, we need to retain certain financial information for tax purposes).

You may request access to and a copy of the personal information we hold about you.
If your personal information is inaccurate, incomplete, or ambiguous, or if its collection, communication, or retention is not authorized by law, you may request that it be corrected. If your personal information is out of date or obsolete, you may ask us to delete it.

In all cases, we may be required to retain certain personal information in order to comply with our legal obligations.

Will we update this Policy?

As privacy concerns, business practices and the law continue to evolve, we may need to update this Privacy Policy. If we make major changes to this Policy, we will post a notice of the update on our web site and by any other means that may be appropriate to reach affected individuals.

If this Policy changes, the updated version, as posted online, will apply to you.

When does this policy not apply?

This site may contain links to other Internet sites over which we have no control. Limocar is not responsible for the privacy practices or the content of such sites.

How to contact us ?

We have designated a Privacy Officer. This person ensures that we comply with the rules described in this Policy and with the law. If you have any request, question, or comment regarding this Policy, you may contact our Privacy Officer at the following address:

Privacy Officer
Limocar by Transdev Canada inc.
1040 du Lux Street, Suite 510
Brossard, Quebec, J4Y 0E3
vieprivee@transdev.com

Subscribe to the Limocar by Transdev newsletter

Let's keep in touch